Return & Exchange and Service Policy

Custom product policy
  • Custom nature All our products are customized according to your Ba Zi (Eight Characters) Destiny Analysis and personalization requirements, customized products are considered final products once produced, and no refund or exchange is allowed, except for the replacement of materials damaged during transportation.
  • Cause principle notice Because our services and products are tied to individual fates and causes, each custom order is unique and irreversible. Therefore, once the order is confirmed, it cannot be refunded or exchanged.
Digital service policy
  • Digital product definition Our fortune-telling and fate analysis services are provided digitally and do not involve physical transport. These digital services are final and non-refundable once purchased, as they are provided electronically without a return process.
Transport and logistics policy
  • Distribution mode For physical products, we work with reliable logistics providers to deliver your order. Delivery times vary by destination. Please ensure that you provide the correct shipping address when placing your order.
  • Tracking information Once your order has been sent, tracking details will be sent to your email so that you can monitor the delivery status in real time.
  • Damage during transportation If any physical product or material is damaged during shipping, please contact us within 48 hours of receipt and provide photographic or video evidence of the damage. After verification, we will replace the damaged parts free of charge. However, full refunds are not available.
Order confirmation and cancellation
  • Order confirmation Once you place your order and confirm it, your order is final and production will begin. Cancellation or modification is not allowed after confirmation (unless there is a shipping problem or material damage).
  • Special case In the event of force majeure or logistics-related problems that prevent timely delivery, we will contact you promptly to discuss appropriate solutions; However, there will be no refund.
Customer support and service commitment
  • Customer consultation If you have any questions about your order or need further support, please contact us using the following contact information:
    • Address: Shenzhen, Guangdong Province
    • E-mail :fortunebybirth@gmail.com
  • Service guarantee We are committed to providing professional customized services based on classical Chinese wisdom and Taoist principles. Except for damage caused during shipping, all orders are final and non-refundable.
Additional policy clause
  • Risk disclosure As each customer's horoscope and destiny are different, our customized services and fortune-telling interpretations are for informational purposes only and do not constitute legal, medical or other professional advice. Customers are responsible for any decisions made in accordance with our services.
  • Privacy and data protection We are committed to protecting your personal information and birth chart data. All data you provide is only used to provide our customized services and we will not disclose it to third parties without your consent.
  • Policy update These policies are subject to change based on operational requirements. The latest version will always be available on our website. Please review the policy before placing your order to ensure you understand and agree to our terms.